Punctual and reliable: Swiss Post delivers on quality promises

The figures from the Federal Postal Services Commission (PostCom) attest to Swiss Post’s high quality standards. Swiss Post has exceeded all the punctuality requirements set by the Federal Postal Services Commission (PostCom). Last year, 1.49 billion addressed letters were sent. In total, 97.3 percent of A Mail letters and 98.7 percent of B Mail letters reached customers on time. This is measured against the legal requirements of “posting day + 1 working day” and “posting day + 3 working days”. This clearly exceeds the postal legislation requirements of 97 percent. A similar picture emerges for parcels: Swiss Post employees sorted a total of 186.6 million parcels last year and delivered them to customers’ homes. With 96.1 percent of Priority parcels delivered on time and 99.6 percent of Economy parcels delivered punctually, Swiss Post exceeded the target of 95 percent. Subscription daily newspapers must reach customers by 12.30 p.m. The quality target is 95 percent. This was also exceeded by Swiss Post employees at 97.8 percent. We particularly have our employees to thank for this achievement, emphasizes Johannes Cramer, Head of Logistics Services and Member of Executive Management of Swiss Post: “In my on-site encounters with employees, I’m always impressed by their motivation. They make an essential contribution to our success and deserve our special thanks.”

Real-time consignment tracking

Will a parcel arrive on time? Customers can track this conveniently via the Post-App. Thanks to the “My consignments” online service, customers can track the delivery of their parcels in real time. Customers are informed on the day before the planned delivery, and the time of delivery is announced in a time slot of two to four hours. On the day of delivery, a further notification is sent with a more precise time slot of 40 to 90 minutes, and a message is sent if delivery is significantly delayed. And shortly before delivery, the recipient is sent a link that can be used to track the parcel in real time.

New requirements from 2026: Swiss Post aims to maintain high quality

In December last year, the Federal Council decided to amend the regulatory requirements on the punctuality of letters and parcels. As of 1 April 2026, they will be standardized at 90 percent. This will enable Swiss Post to organize delivery more flexibly and, in turn, more efficiently on busy days. However, this flexibility does not serve to reduce quality. On the contrary, it helps to keep quality stable, even in the face of heavily fluctuating volumes. The quality requirement is and will remain a minimum requirement. As a company with a clearly defined statutory universal service obligation, Swiss Post does not base its performance pledge on minimum standards, but on the needs of the general public and the economy. For this reason, Swiss Post wants to continue offering a higher level of quality than is required by the new directive. To ensure this, Swiss Post is continuously investing in the development of its infrastructure and adapting it where necessary. For example, Swiss Post plans to renovate and modernize its national parcel centers in Härkingen (SO), Daillens (VD) and Frauenfeld (TG) over the next 10 to 15 years. With effect from 1 April, Swiss Post is also supplementing physical mail with the digital letter service. With the digital letter, which will become part of the universal postal service in Switzerland from 1 April 2026, Swiss Post will allow customers to choose whether they want to send or receive their letters physically or digitally – depending on their needs.