Swiss Post achieves lower but still solid results – parcel business grows
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Swiss Post achieves lower but still solid results – parcel business grows
Swiss Post remains reliable, even in a challenging environment: in the first nine months of 2025, it delivered 3.5 percent more parcels, carried 3.2 percent more passengers on Postbuses, and average customer assets with PostFinance rose by 4.7 percent – a clear sign of customer confidence. Swiss Post generated an operating profit (EBIT) of 183 million francs despite declining letter volumes and counter payments. It achieved this result thanks to various efficiency measures. PostFinance continues to make a significant contribution to Swiss Post’s overall result.
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The key points at a glance:
In the first nine months of 2025, Swiss Post delivered more parcels (+3.5%) and carried more passengers on Postbuses (+3.2%). Letter volumes continue to decline (–4.3%), as do over-the-counter payments (–9.2%). Average customer assets at PostFinance are up (+4.7%).
At the end of September 2025, Swiss Post’s operating profit (EBIT) stood at 183 million francs, down 58 million francs year-on-year. PostFinance is making a significant contribution towards the Group result as a whole.
At 193 million francs, Group profit was up 7 million francs year-on-year. This is primarily due to the sale of PostFinance’s joint venture, Yuh SA.
Swiss Post is continuing to invest in its infrastructure, such as the newly opened warehouse logistics center in Villmergen, streamline processes and digitize its services.
More parcels, fewer letters, higher costs
In the first nine months of this year, the parcel market grew again for the first time in three years. More parcels are being sent with Swiss Post again. Parcel volumes are up 3.5 percent year-on-year. Swiss Post is also seeing an uptick in public transport numbers, with significantly more passengers using Postbuses. Compared to the same period last year, 3.2 percent more customers used Swiss Post’s public transport services. As expected, letter volumes continue to decline, falling by 4.3 percent. This is having a significant impact on the overall result. Over-the-counter payments also fell by a further 9.2 percent. At the same time, customers sent around 50 percent more digital letters with Swiss Post than in the same period last year. Swiss Post is facing higher costs in 2025. It recorded higher personnel expenses, predominantly due to salary measures and higher employee benefit contributions.
By the end of September 2025, PostFinance had achieved an operating profit (EBIT) of 224 million francs, representing an increase of 66 million francs year-on-year. PostFinance operated in a difficult market environment with further policy rate cuts and a more expansive monetary policy by the Swiss National Bank (SNB) due to falling inflation rates. This trend continues to limit the scope for attractive customer interest rates. At the same time, the high ongoing level of customer confidence led to a solid development in interest operations and further growth in the strategic, non-interest-related business areas of investments and payment transactions. Average customer assets at PostFinance have risen by 4.7 percent since December 2024. Operating expenses were reduced sustainably thanks to a targeted focus on the innovation portfolio and efficiency measures.
Swiss Post is becoming increasingly efficient and requires a modern regulatory framework
Overall, operating profit (EBIT) for Swiss Post Group as a whole stood at 183 million francs up to the end of September 2025, down 58 million francs year-on-year. By contrast, Swiss Post had increased Group profit by 7 million francs to 193 million francs by the end of the third quarter. This is primarily due to the sale of PostFinance’s joint venture, Yuh SA. Alex Glanzmann, Head of Finance at Swiss Post, explains: “Swiss Post is in good financial health. But we can’t rest on our laurels. Rising parcel volumes are still unable to offset the decline in letter and over-the-counter transactions. This makes it all the more important we continue to streamline our processes and evolve. Otherwise, Swiss Post will need to be restructured.” The universal service costs Swiss Post far more than the letter monopoly generates in terms of revenue. If Swiss Post were limited to its traditional core business, it would no longer exist in the future. Swiss Post would lose hundreds of millions in revenue and the financing of the universal service would be at even greater risk. As part of the political debate on future postal legislation, Alex Glanzmann stresses the following: “To remain a reliable partner for our customers, Swiss Post will need a modern regulatory framework. This is the only way we can continue to operate without taxpayers’ money in future.”
“We’re continually modernizing Swiss Post”
For Swiss Post, one thing is clear: it will continue to develop where demand is growing. Head of Finance Alex Glanzmann promises: “We’re continually modernizing Swiss Post to be there for our customers. We want to make their everyday lives easier.” Swiss Post continues to invest regularly in the digitization of its services and infrastructure. For example, it recently opened its largest, most modern logistics center to date in Villmergen in the canton of Aargau. The importance of Swiss Post’s services to the public has been reaffirmed by the Universal Postal Union (UPU), which named Swiss Post a world-leading postal service for the ninth time in a row in its annual Integrated Index for Postal Development in 2025. At the beginning of November, Swiss Post won another award – for its Post-App Preview. The company won gold at the “Best of Swiss Apps Award” in the categories “User Experience”, “Design” and “Technology”.
1 The operating profit corresponds to the result before net non-operating financial income and taxes (EBIT). 2 FTEs = full-time equivalents. Average headcount expressed in terms of full-time equivalents, excluding trainees. 3 The recognition of hedging costs at PostFinance Ltd has been adjusted. Figures have been adjusted.
PostFinance Ltd key figures
Key figures
Unit
2024
30.09.2024
30.09.2025
Customer assets
CHF million
106 642
104 372
111 624
Growth in customer assets
CHF million
2 571
301
4 982
Non-interest-sensitive customer assets
CHF million
20 265
20 103
21 997
Headcount
FTEs¹
3 486
3 469
3 516
¹ FTEs = full-time equivalents. Average headcount expressed in terms of full-time equivalents. Headcount at PostFinance parent company
Selected key figures per segment 30.09.2024
Segments
Operating revenue (CHF million)
Operating profit (CHF million)¹
Logistics Services
3 169
276
Digital Services
128
–53
PostalNetwork
393
–87
Mobility Services
878
38
PostFinance²
1 452
158
Selected key figures per segment 30.09.2025
Segments
Operating revenue (CHF million)
Operating profit (CHF million)¹
Logistics Services
3 085
152
Digital Services
213
–40
PostalNetwork
439
–98
Mobility Services
869
16
PostFinance²
1 208
224
¹ The operating profit corresponds to the result before net non-operating financial income and taxes (EBIT). ² The recognition of hedging costs at PostFinance Ltd has been adjusted. Figures have been adjusted.
Swiss PostReading Time 5 minutes