Public service as a political mandate
We have a political mandate: to provide reliable, high-quality postal services across Switzerland.
In Kürze
Der Bund legt fest, welche Leistungen die Post für alle Menschen in der Schweiz erbringen muss. Dieser gesetzliche Auftrag verpflichtet die Post, eine Grundversorgung mit Post- und Zahlungsdiensten sicherzustellen. Diese Leistungen werden als Service public bezeichnet. Unabhängige Behörden überprüfen die Einhaltung des Auftrags, und die Post bringt ihre Erfahrungen in politische Diskussionen zur Weiterentwicklung der Grundversorgung ein.
What is public service?
Public service means services that we are legally required to provide for people across Switzerland.
Available everywhere
Our postal services are available across Switzerland - in cities, municipalities and rural areas.
Affordable for everyone
We are required to offer key services at fair and transparent prices.
Reliable and modern
We make sure our services remain reliable and improve them as needs change.
How we deliver public service
Video (in german): Our public service mandate and how it depends on stakeholders and politics
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Our public service for Switzerland
Our public service includes universal postal service and regional passenger transport with PostBus. In this way, we connect people, businesses, municipalities and regions throughout Switzerland.
How we fulfil the universal service mandate
The universal service mandate defines which services we must provide. These key figures show how we fulfil the mandate throughout Switzerland.
Letters, parcels, newspapers
We transport addressed letters and parcels and deliver subscription newspapers and magazines. These services are part of the universal postal service.
Five-day delivery
We deliver letters and parcels five days a week. We deliver newspapers six days a week, as required by law.
5,000 access points
We provide postal services across Switzerland – through branches, partners, self-service terminals and home service.
Within 20 minutes
90% of the population can reach postal and payment services within 20 minutes, as required by law.
High delivery quality
Around 97% of letters and 95% of parcels arrive on time – above the minimum standards.
Basic financial services
We provide cash deposits and withdrawals across Switzerland – in branches and with partners.
Our contribution to regional passenger transport
Regional passenger transport is another part of our public service. With PostBus, we connect cities, municipalities and regions throughout Switzerland.
Nationwide coverage
With PostBus, we help people remain mobile by public transport, including outside major urban centres.
Who sets and monitors public service?
Policymakers define our mandate. Independent authorities check whether we meet it.
Who sets the rules?
Policymakers define our statutory mandate. We implement it and report on the results.
Who monitors us?
Independent authorities check whether we meet our legal mandate.
Political dialogue
We put forward our positions in political discussions and communicate transparently.