Scams are constantly changing. These examples show typical fake messages, websites, senders and requests in Swiss Post's name. Check suspicious content carefully and report attempts at fraud.
Fake messages often contain links, attachments or payment requests.
Fraudulent websites and apps can mimic Swiss Post's logo, colours and layout.
Fraudulent phone calls often prompt people to call back, make payments or disclose data.
Fake promotions, adverts or collection orders use Swiss Post's name.
Fraudulent messages claiming to be from Swiss Post can appear via SMS, e-mail, WhatsApp, website, phone call or social media. They often involve parcels, fees, consignment tracking or personal data. Check suspicious content carefully and don't enter any personal data.
Fraudulent messages often contain specific numbers, codes, links or wording. These examples may help you identify suspicious messages. The list is not exhaustive: other numbers, links or texts may also be falsified.
| Example | Meaning / clue |
|---|---|
| Send SMS code to 41414 | Don't share SMS codes or send codes to unknown numbers. |
| Consignment number 34632900-371 | A specific consignment number may be falsified. Only check consignments directly via swisspost.ch or the official Post-App. |
| 24-hour deadline | Short deadlines create pressure and are a typical sign of fraud. |
| Parcel held in terminal | Frequent wording in fake parcel messages. A payment request usually follows. |
| Messages with an invoice amount in the subject line | Fraudulent e-mails often contain an amount in the subject line to appear credible. |
| 0901 number | Don't call any fee-paying numbers from suspicious messages. |
| post.ch.paysget.info | Links may look similar to official Swiss Post addresses, but lead to fake websites. |
| Track consignments / Shipping label | Such terms can be used in fraudulent e-mails, often with a link or attachment. |
Check whether an SMS, e-mail, WhatsApp message or a call on behalf of Swiss Post is genuine.
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These examples have already been observed in the context of fraudulent messages. The list is not exhaustive. Other senders, numbers, links or consignment numbers may also be falsified.
Report suspicious messages, websites or calls and check what you need to do if something has already happened.
Fraudulent messages claim that a parcel has been withheld, stuck in a terminal or couldn't be delivered. You're often asked to pay a fee, confirm an address or select a new delivery date.
Fraudulent messages may ask you to pay a customs duty, postage fee, storage fee or an outstanding invoice. The amounts in question are often small to make the payment seem credible.
Fake messages often contain an alleged consignment number or a tracking link, which makes them seem credible. However, the link leads to a fake website or may install malware.
Fraudulent messages may ask you to enter personal data, login credentials, credit card details or security codes. They sometimes claim that data needs to be updated, an account needs to be confirmed or a consignment requires approval.
Fraudulent messages may ask you to call a fee-paying phone number. This could be an 0901 number, for example. These numbers don't belong to Swiss Post.
Paper collection notes informing customers of an allegedly unsuccessful delivery attempt. The printed QR code led users to a fake website, which was used to persuade customers to pay for a new delivery. Payment for a new delivery online is only possible via the “My consignments” login. The Swiss Post logo on the collection note is also obsolete.