Recognize phishing
Fake messages claiming to be from Swiss Post can look deceptively real. Check the sender, link, content and requested data carefully before clicking on anything or entering any personal data.
Phishing explained in a video
This video shows what to watch out for when it comes to suspicious e-mails, SMS, links and QR codes.
Phishing video
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How to check a message
How Swiss Post communicates
Official languages
In correspondence, Swiss Post generally communicates in German, French or Italian. Depending on the service or target group, English may also be used.
Official Internet addresses
Pay attention to the URL of any links. Official Swiss Post websites use well-known Swiss Post domains such as post.ch, poste.ch, posta.ch, swisspost.ch or swisspost.com.
Don't send confidential data by message
Swiss Post won't ask you for passwords, SMS codes or complete credit card details by e-mail, SMS or WhatsApp.
No threats
Official Swiss Post communication doesn't put pressure on you with threats or extremely short deadlines.
Official apps
Only download Swiss Post apps from the official Apple App Store or Google Play Store. Don't install an app via a link from a suspicious message.
Check or report attempts at fraud
Current attempts at fraud
Scams are constantly changing. Compare suspicious messages with current examples, numbers, links and wording.
Report phishing
Report suspicious messages and find out what to do if you've already clicked on a link or entered data.