Fake messages claiming to be from Swiss Post can look deceptively real. Check the sender, link, content and requested data carefully before clicking on anything or entering any personal data.
This video shows what to watch out for when it comes to suspicious e-mails, SMS, links and QR codes.
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In correspondence, Swiss Post generally communicates in German, French or Italian. Depending on the service or target group, English may also be used.
Pay attention to the URL of any links. Official Swiss Post websites use well-known Swiss Post domains such as post.ch, poste.ch, posta.ch, swisspost.ch or swisspost.com.
Swiss Post won't ask you for passwords, SMS codes or complete credit card details by e-mail, SMS or WhatsApp.
Scams are constantly changing. Compare suspicious messages with current examples, numbers, links and wording.
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Official Swiss Post communication doesn't put pressure on you with threats or extremely short deadlines.
Only download Swiss Post apps from the official Apple App Store or Google Play Store. Don't install an app via a link from a suspicious message.
Report suspicious messages and find out what to do if you've already clicked on a link or entered data.
Don't just check the displayed sender name, but also the full e-mail address. In Swiss Post e-mails, the @ sign is followed by swisspost.ch or an address ending in.swisspost.ch, for example info@swisspost.ch or name@newsletter.swisspost.ch.
Watch out for spelling mistakes, additional characters or foreign domains. An address such as swisspost.ch-example.com or swisspost-customerservice.com doesn't belong to Swiss Post.
Don't open links directly. If you scan a QR code, check the Internet address displayed before opening the website. Also make sure that the visible link text matches the actual Internet address.
Official Swiss Post sites use well-known Swiss Post domains such as:
The part before the first slash is important. For example: in https://www.swisspost.ch/en/..., swisspost.ch is the decisive domain.
“https://” at the beginning of the address is not a guarantee. Fake websites can also use https://.
Don't download an app via a link or QR code if you aren't sure of the source.
Watch out for mistakes, missing or unusual salutations and impersonal wording. Be careful if a message puts pressure on you, requests a payment or demands personal data.
Swiss Post will never ask you for passwords, SMS codes or complete credit card details by e-mail, SMS or WhatsApp.
Fraudulent messages often create a sense of urgency. Typical wording includes "act immediately", "last reminder" or "only 24 hours left".
Are you actually expecting a consignment, refund or message from Swiss Post? If not, extra caution is required.
Don't open attachments if you can't clearly identify the message.