Report attempted fraud
Report suspicious messages, websites or calls in Swiss Post's name. If you've already clicked on a link or entered data, take action immediately.
Report suspicious e-mails or websites
Report suspicious e-mails or websites to the Federal Office for Cybersecurity (BACS). You can also forward suspicious e-mails to reports@antiphishing.ch.
If possible, forward the e-mail as an attachment to ensure that the important technical information is retained.
Delete the suspicious message once you've reported it. That way, you won't open the link later by mistake.
What should I do if I've already clicked on a link or entered data?
I've suffered damages
If you've suffered financial damages or if your personal data has been misused, report the incident to your cantonal police force.
In some cantons, you can also report certain cybercrimes online via Suisse ePolice.
Not sure if a message is from Swiss Post?
Contact customer service
You aren't sure whether a message, website or call really came from Swiss Post? Contact us via the official contact options.
Check message or compare examples
Recognize phishing
Check whether an SMS, e-mail, WhatsApp message or a call on behalf of Swiss Post is genuine.