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Phishing and fraud in Swiss Post’s name

Fake messages claiming to be from Swiss Post often look genuine. Check them carefully and don’t enter any personal data.

What happened?

I received a suspicious message

Check SMS, e-mails, WhatsApp messages and calls claiming to be from Swiss Post.

Check message and recognize phishing

I clicked on a link

Don’t enter any data and close the page.

What to do now

I entered some data

Change your passwords immediately and block the payment methods concerned.

Act immediately

I’d like to report a scam

Report any suspicious messages, websites or calls.

Attempt at fraud

Swiss Post will never ask you for confidential data

Swiss Post will never ask you for passwords, security codes or complete credit card details by SMS or e-mail. Don’t open links or attachments from suspicious messages.

  • How to spot phishing

Current attempts at fraud

Scams are constantly changing. Check current examples of fake SMS, e-mails, websites and senders claiming to be Swiss Post.

Go to current attempts at fraud

Parcel allegedly withheld

The message claims that a parcel can’t be forwarded. You’re often asked to pay a fee or confirm data.

Pay customs or postage fees

You’ll be asked to pay a small fee. The link often leads to a fake website.

Fake track and trace

The message contains a supposed consignment number. Only check consignments directly via swisspost.ch or the official Post-App.

Frequently asked questions

Does Swiss Post ask for credit card details by SMS?

No. Never enter full credit card details, passwords or security codes via links received in SMS messages or emails.

What should I do if I clicked on a link?

Do not enter any information and close the website. If you have already entered information, change your passwords and block any affected payment methods.

Where can I report a suspicious message?

Use the “Report phishing” page. There you will find the appropriate reporting channels for emails, SMS messages, websites and phone calls.

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