The postal network
We combine digital services with a dense network of branches, terminals and other access points. We therefore maintain a presence in all regions of Switzerland and ensure an easily accessible universal service.
The postal network in figures
More than 5,000 access points
Our dense network makes postal services easy to reach throughout Switzerland.
Around 2,000 branches
We operate around 700 of these branches with our own staff.
77-point customer satisfaction rating
Our customers give our postal network services an overall positive rating.
2.2 million users
That's how many people use the Post-App for their postal transactions.
What the postal network stands for
Through the postal network, we can be reached by people and companies throughout Switzerland – using physical and digital access points. We guarantee the universal service and are continually developing the network.
Post CH Network Ltd operates and develops the postal network. The organizational structure is described in the Group structure.
Zitat
Physical locations remain indispensable to us. We are adapting our network to the needs of our customers – on the doorstep, on the go and online.
Our priorities
Branch network, advice, sales
Staffed branches remain key points of contact – for postal transactions, partner services and advice on other services.
Customer service
Customer service is a key point of contact for questions and enquiries, which it helps to resolve.
Terminals and other access points
Terminals and other alternatives offer flexible access to our services.
Digital services
Digital access points such as the Post‑App complement the physical network and enable postal transactions anytime and from anywhere.