High scores for Swiss Post: letters and parcels reach their recipients on time

Whether delivering letters, parcels or newspapers, Swiss Post meets all punctuality requirements set by the Federal Postal Services Commission (PostCom). Johannes Cramer, Head of Logistics Services and Member of Swiss Post Executive Management, says this is first and foremost due to staff: “The quality of our services is thanks to our thousands of dedicated employees. Their daily commitment is the most important factor in our punctuality – whether in the sorting centers or out on their delivery rounds come rain or shine”.

All targets exceeded

A detailed look at the measurements shows that in 2024, 97.4 percent of A Mail letters and 99.1 percent of B Mail letters arrived on time – based on the regulatory requirements of “posting day + 1 working day” and “posting day + 3 working days”. The target set by the Postal Services Commission for parcels is 95 percent. Here too, Swiss Post exceeded the targets by delivering parcels on time throughout the country: 96.2 percent of Priority parcels and 99.6 percent of Economy parcels arrived on time. Since 2022, Swiss Post has also been obliged to deliver subscription newspapers by 12.30 p.m. in areas where no early-morning delivery services are provided by the publishers. By achieving an on-time delivery rate of 97.8 percent, Swiss Post staff have also clearly exceeded the Confederation’s quality target of 95 percent in this area.

Measurements at a glance