Swiss Post delivered letters and parcels to customers on time last year
Despite difficult conditions and an all-time record for parcel volumes, Swiss Post delivered parcels and letters on time and reliably in 2021. In the second year of coronavirus, Swiss Post met or even exceeded the quality targets stipulated in postal legislation. 97.0 percent of A Mail letters and 99.3 percent of B Mail letters reached their recipients on time. Due to the pandemic, the relevant measurement period for parcels was limited to eight months. During this period, 95.0 percent of Priority items and 95.9 percent of Economy items reached customers on time.
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Parcels: remarkable performance despite record volumes
In 2021, Swiss Post once again faced heavy challenges due to the pandemic, with a lockdown at the beginning of the year, ongoing coronavirus restrictions and many staff absences due to illness at the end of the year. Nevertheless, Swiss Post’s employees maintained the universal service at all times and processed some 202.1 million parcels, which is more than ever before. “I was very impressed by the huge commitment of our employees, and our thanks go to them,” says Johannes Cramer, Head of Logistics Services and a Member of Executive Management. “Every day, they delivered letters and parcels on time, proving to the Swiss population that they can rely on Swiss Post.”
Parcels: remarkable performance despite record volumes
This has also been officially confirmed. In 2021, Swiss Post once again met or even exceeded the targets for letters and parcels set by postal legislation. 97.0 percent of A Mail letters and 99.3 percent of B Mail letters reached customers on time over a 12-month period. The benchmark for letters is 97 percent. This means that Swiss Post has met the legally defined quality targets for A Mail and significantly exceeded them for B Mail. A total of 1,811 million addressed letters were sent. In comparison to the previous year, the figure for A Mail (−0.1 percent) remained practically the same, while B Mail items (+0.2 percent) were delivered even more punctually to letter boxes.
The delivery quality for parcels was also high: 95.0 percent of Priority parcels and 95.9 percent of Economy parcels reached their recipients on time during the relevant measurement period of eight months. For parcels, the benchmark is 95 percent. Swiss Post also met this target (for Priority) and slightly exceeded it (for Economy). In comparison to 2020, the figure for Priority was lower (−0.4 percent), while that of Economy was higher (+0.4 percent). In light of the many challenges and the record volume of parcels, this performance is quite remarkable – as already announced, parcel volumes increased by another 9.6 percent in 2021.