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Swiss Post to increase letter and parcel prices from the start of 2024

In agreement with the price regulator, Swiss Post will increase its prices, including for letters and parcels, as of 1 January 2024. A Mail and B Mail letters will each be 10 centimes more expensive, while Priority and Economy parcels will cost 1.50 francs more in future. The price rises are necessary firstly due to the continuing decline in letter volumes and over-the-counter transactions. And, secondly, because current inflation is causing Swiss Post to incur considerable additional costs for energy, transport, materials and salaries. However, Swiss Post only passes on some of these additional costs to its customers. Despite the price rises, the company will continue to bear a significant part of the costs itself, and compensate these through various steps, including efficiency measures. Alongside growth and sustainability, price increases and efficiency measures are key pillars of the strategy Swiss Post has been implementing since the beginning of 2021. With its strategy, Swiss Post is ensuring that it can provide the public service from its own resources in the long term.

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Declining letter volumes and inpayments, together with inflation, mean price increases are unavoidable

Swiss Post has reached an agreement to increase letter and parcel prices in consultation with the price regulator: as of 1 January 2024, an A Mail letter in standard format will cost 1.20 francs (previously 1.10 francs), and a B Mail letter will cost 1 franc (previously 90 centimes). An Economy parcel up to 2 kg will now cost 8.50 francs (previously 7 francs), a Priority parcel 10.50 francs (previously 9 francs). The agreement between Swiss Post and the price regulator includes further price measures and service extensions. (Details in the table below).

Declining letter volumes and inpayments, together with inflation, mean price increases are unavoidable

Letter volumes have declined by about a third overall over the past ten years. At the same time, Swiss Post has to serve more and more households. This means that each individual letter incurs ever higher costs. Over-the-counter transactions at Swiss Post branches are also declining, with payment transactions decreasing by 15 percent in 2022 alone. Added to this is high inflation, which Swiss Post has also been affected by: the costs for fuel, energy, transport, materials and salaries have risen considerably, and in the current year, Swiss Post will bear these itself. Roberto Cirillo, CEO of Swiss Post, says: “The additional costs resulting from the decline in letters and transactions at the counter, as well as from inflation, are huge for Swiss Post. We can no longer afford all of these on our own. This is why these price increases are urgently needed for Swiss Post.”

Swiss Post also has to tighten its belt

The mutual agreement with the price regulator is a compromise: the price increases are significantly lower in total than the package of measures Swiss Post originally submitted to the price regulator. “The price increases cannot fully compensate for the increased costs and future declines in letters and over-the-counter transactions. This means we will also have to tighten our belts,” underlines Cirillo. In specific terms, Swiss Post will need to become even more efficient and exceed its set savings target of 300 million francs by 2030. Swiss Post’s CEO attaches particular importance to quality: “Our top priority is to maintain our high quality in all parts of Switzerland, despite the efficiency measures.” Just last month, the Federal Postal Services Commission (PostCom) confirmed that Swiss Post had once again exceeded the targets for the universal service in terms of quality and accessibility.

Price increases as part of the strategy to safeguard the universal service

Price increases and efficiency measures are two pillars of the “Swiss Post of tomorrow” strategy that Swiss Post has been implementing since 2021. The two pillars – Growth & Development and Sustainability – are also key to the future of Swiss Post. With its current strategy, Swiss Post aims to remain relevant for people and companies in Switzerland and continue to fund the Swiss universal service from its own resources in the future.

The main changes to prices and services as of 1 January 2024 at a glance:

Individual letter items – domestic A Mail and B Mail

A standard A Mail letter will now cost CHF 1.20 (previously CHF 1.10) and a B Mail letter CHF 1.00 (previously CHF 0.90). The prices for A Mail and B Mail midi letters (up to B5 format) and A Mail and B Mail large letters are also increasing. Letters weighing between 101 g and 500 g (previously 250 g) will now be treated as midi letters. This means that B5 letters weighing over 250 g will now be cheaper. The weight categories of the large letter (up to format B4) have been merged. There is now a price category for a large letter weighing from 1 g to 1,000 g. Large letters weighing over 500 g will now be cheaper (e.g. A Mail now CHF 2.50 instead of CHF 4.10).

Domestic Economy and Priority parcels

Economy parcels weighing up to 2 kg will now cost CHF 8.50 (previously CHF 7.00) and Priority parcels weighing up to 2 kg will now cost CHF 10.50 (previously CHF 9.00). Swiss Post is adjusting the weight categories for parcels from business customers to those of private customers. There will now be only three weight categories: up to 2 kg, up to 10 kg and up to 30 kg.

Price reduction for parcels franked online

Customers who record the shipping of their parcels online will now benefit from a fixed online discount of CHF 1.50 per parcel. This applies to private and business customers for Priority and Economy items, including bulky goods consignments.

A Mail Plus

An A Mail Plus letter up to B5 format will now cost CHF 2.90 (previously CHF 2.40) and an A Mail Plus letter up to B4 format costs CHF 4.70 (previously CHF 4.20) for consignments that are ready for sending (consignments are franked and have a barcode).

Registered

The list prices for Registered mail are increasing. The new price for all formats and weight categories of consignments that are ready for sending (consignments are franked and have a barcode) as well as for Registered Prepaid is CHF 5.80 (previously 5.30). Consignments that are not ready for sending (consignments are franked and made ready for dispatch by Swiss Post employees at the branch) will now cost CHF 6.80 (previously CHF 6.30). The applicable weight for Registered mail with B5 format will now be up to 500 g (previously up to 250 g).

Format surcharge

The format surcharge will now cost CHF 2.00 per consignment (previously CHF 1.50). Customers who pay the format surcharge can send consignments in formats up to B5 with a thickness of 2 cm to 5 cm. By increasing the maximum weight of the midi letter, consignments in formats up to B5 and up to 500 g (previously up to 250 g) and a thickness of up to 5 cm can be mailed inexpensively as “Letters with format surcharge”. The format surcharge will now also be possible for the A Mail Plus B5 product.

International documents – “Individual item”

The list price for individual items is increasing for various formats. An individual item in the Standard 1 g to 20 g Europe format will now cost 10 centimes more, i.e. CHF 1.90 (previously CHF 1.80). An individual item in the Standard format for other countries will now cost 20 centimes more, i.e. CHF 2.50 (previously CHF 2.30).

PostPac International

PostPac International will now offer only one delivery speed. Swiss Post is discontinuing the “ECONOMY” product. A new price applies to the remaining PRIORITY service. Example: A PostPac International consignment up to 2 kg for Zone 1 will now cost CHF 36. The previous price for a PRIORITY parcel up to 2 kg for Zone 1 was CHF 38, and the price for an ECONOMY parcel up to 2 kg for Zone 1 was CHF 34.

Online discount for import consignments

Customers who pay customs clearance for import consignments online will now also benefit from an online discount (CHF 1.50). Consignments from non-bordering EU countries will now be cheaper.

summary of changes

A full summary of changes to prices and products as of 1 January 2024 can be found at www.swisspost.ch/offer24. The mutual agreement with the price regulator on list prices is valid until 31 December 2025.

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