Swiss Post transported 185 million parcels and 1.64 billion letters for its customers in 2023
Last year, Swiss Post staff sorted and delivered a total of 185 million parcels. Although this is 4.7 percent less than in 2022, it is 24 percent more than in the reference year 2019, prior to the coronavirus pandemic. Meanwhile, the long-term downward trend in letter mail continued in 2023, with mail carriers delivering 1,647 million addressed letters last year. That is 5.6 percent less than in 2022. Swiss Post expects parcel volumes to continue to rise in the medium and long term. In order to provide an efficient public service in the future, Swiss Post will continue to adapt with foresight to developments in the letter and parcel market and optimize its infrastructure.
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Decline in letter volumes continues
Swiss Post employees processed 185 million parcels in 2023. That is 4.7 percent fewer parcels than the previous year (2022: 194 million). The decline in parcel volumes throughout 2023 is a result of general inflation, continued subdued consumer confidence and the geopolitical situation. Despite this decline, parcel volumes remain high. Compared to 2019 – the year before the parcel boom intensified as a result of the coronavirus pandemic – Swiss Post transported 35 million or 24 percent more parcels last year.
Decline in letter volumes continues
Although the number of letters sent has been falling for years, Swiss Post mail carriers continued to process an impressive volume of addressed letters in 2023, with a total of 1,647 million across the year. This represents a 5.6 percent decline in letter mail year-on-year (2022: 1,745 million). Over the last 20 years, letter volumes have decreased by around 40 percent. Swiss Post has already taken action in response to this development. For example, in order to become more efficient in delivering parcels and, at the same time, secure jobs in the letter delivery teams, many mail carriers have also been delivering small parcels for a number of years.
