Swiss Post achieves solid annual result – pressure to act requires refinement of current strategy
Solid finances, satisfied customers – increasing pressure to act: Swiss Post has recorded a year of strong operating business with rising parcel volumes and growing use of digital post. PostFinance has also increased its operating result in a challenging interest rate environment and contributed to a solid Swiss Post result. However, at 332 million francs, Swiss Post’s operating profit is still down year-on-year: economic income remains under pressure due to the decline in the letter market and largely fixed cost structures, meaning that the company needs to refine its existing strategy. The financial statements are overshadowed by the tragic Postbus accident in the municipality of Kerzers in the Canton of Fribourg, in which several people lost their lives and others were injured. Swiss Post is deeply affected and its thoughts are with the victims, the injured and their families.
Swiss PostReading Time 7 minutes
Solid operating profit in challenging year
The annual financial statement of Swiss Post is set against the backdrop of the tragic PostBus incident in the municipality of Kerzers, Fribourg. Since Wednesday evening, it has been confirmed that the driver of the PostBus is among the victims. The Board of Directors, the executive management, and the employees of Swiss Post mourn their colleague and extend their deepest condolences to the family. Swiss Post is in contact with the relatives and supports the ongoing investigations by the relevant authorities. The aim is to fully clarify the circumstances of this tragic incident. Even in light of this tragic event, Swiss Post continues to fulfil its mission, demonstrating resilience and responsibility towards the population as it reviews its annual results.
Solid operating profit in challenging year
Despite a challenging environment, Swiss Post generated solid operating profit of 332 million francs (–82 million francs year-on-year). Swiss Post’s Group profit fell by 20 million francs to 315 million francs. The result was bolstered by PostFinance’s operating result, despite structural interest rate disadvantages. “Without PostFinance’s contribution, the Group’s operating profit would be close to zero. Our operating environment has become even more challenging,” says CEO Pascal Grieder. Head of Finance Alex Glanzmann adds: “Because Swiss Post has continuously worked on itself, it has nevertheless remained efficient. The quality of our services is still as high as ever.”
Post-App being continually expanded
Customer usage developed positively in many segments. The new Post-App, which is continually undergoing development, is particularly popular. In 2025, 4.5 million consignments were sent digitally, equating to an increase of 60 percent year-on-year. By the end of 2025, 360,000 private customers had signed up to receive digital consignments, around 90 percent more than a year ago. This significant increase highlights the relevance of digital post, which enables secure digital communication through the digital letter and other services.
Swiss Post also enjoys a high level of customer trust in logistics. For the first time since the pandemic, the number of parcels rose, now standing at 186.6 million consignments (+3.7 percent).