Innovation at Swiss Post
We develop new services step by step: we review ideas, test them in operations and introduce solutions if they are beneficial and feasible. This is how innovations are created – and here you will find current market tests and opportunities for collaboration.
How we develop new services
This is how we proceed step by step – from the idea to testing on the market.
- 1
Ideas and initiatives
We gather ideas, refine the benefits and decide what to pursue.
- 2
Coaching and training
We support teams with validation, prototypes and the preparation of pilot projects.
- 3
Methods and tools
We use proven methods for user research, prototyping and test design.
- 4
Market test
We test early products and services on the market and use feedback for further development.
Innovation begins with people
People make innovation possible. And their perspective shows why the process works.
Innovation is created where teams boldly try things out, collaborate openly and learn from feedback. We create the space for this – step by step towards effective solutions.
Methods & tools
In-depth information on methods at EspaceLab and on market tests with the early Label.
Methods at EspaceLab
Resources for user research, prototyping and test design at EspaceLab.