Acting in an economically sustainable manner
We are continually developing our core business and making targeted investments in future-proof solutions. This is how we create added value for our customers and ensure that we remain financially healthy in the long term.
Facts and figures (as at 2025)
Group profit of 315 million francs
Our services create added value in the Swiss economic system and enable us to finance the public service from our own resources.
77 points for customer satisfaction
Customer satisfaction is consistently high at 77 points out of 100. This shows that our customers perceive contact with us as efficient and positive, and that our services bring tangible benefits in everyday life.
Active in 4 markets
We operate in four markets: logistics, communication, mobility and financial services.
88 percent in competition
We generate the majority of our operating revenue on the free market – in competition with numerous domestic and foreign competitors.
What economic sustainability means for us
For us, economic sustainability means remaining financially sound. To remain competitive in the long term, we constantly adapt to our customers' needs, work in a cost-conscious manner, promote innovations and make targeted investments.
Our contribution to global sustainability goals (SDGs)
In the area of economy, we support the following UN Sustainable Development Goals (SDGs).
Quotation
Due to changing lifestyle habits, our physical services are increasingly being supplemented by digital solutions. We will remain relevant and financially sound in the long term by developing our range of services in line with the needs of our customers.
Our priorities
Offer services for the whole of Switzerland
We operate in four markets. There are also access points throughout Switzerland to ensure proximity and that we remain easily accessible.
Foster innovation in a targeted manner
We promote new ideas and are constantly evolving. This is how we create solutions that make our customers' everyday lives easier.
Handle data responsibly
With our digital solutions, we are guiding Switzerland into the digital future. We protect our customers' data and handle it responsibly.
Promote sustainable behaviour with customer solutions
We develop services that support our customers in their everyday lives and make it easier for them to act in a sustainable manner.
More sustainable procurement
We procure products and services in accordance with integrated requirements. Sustainability plays an important role in procurement and is taken into account when selecting suppliers.
Promote sustainable solutions through sponsorship
Our business sponsorship focuses on where new ideas, exchanges and future-proof developments emerge. We support partnerships that focus on important topics, highlight innovations and promote responsible entrepreneurship. This is one way in which we contribute to a Switzerland that remains economically strong and develops sustainably.
Social commitment
Social commitment
We not only support partners in the economy, but are also committed to Swiss society.